Solara Fitness Privacy Policy

At Solara Fitness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including our website, mobile applications, online training programs, and in-person services. By accessing and using our services, you agree to the terms described in this policy.

1. Information We Collect

We collect different types of information from and about users of our services, including:

a. Personal Information:

When you sign up for our services, register on our website, or contact us, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment information (e.g., credit card details)
Date of birth (for fitness-related requirements)
Emergency contact information

b. Health and Fitness Information:

To provide personalized fitness training and coaching services, we may collect health-related information, including:

Fitness goals
Health history
Workout performance data
Mobility and movement assessments

c. Usage Information:

We collect information on how you interact with our website, mobile app, and services, such as:

IP address
Device type and browser information
Pages visited and time spent on each page
Links clicked and actions taken

d. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to collect information about your use of our website and enhance your user experience. This information may include:

Session cookies: Temporary cookies used to improve your browsing experience.
Persistent cookies: Stored cookies that help us recognize you on future visits.
Analytics: We may use third-party services like Google Analytics to track and report on site activity.

2. How We Use Your Information

We use the information we collect in the following ways:

a. To Provide and Improve Our Services:

Deliver personalized fitness training and nutrition coaching services.
Create and manage your online account.
Track your fitness progress and offer customized recommendations.
Send updates about our services, class schedules, and special promotions.

b. For Communication Purposes:

Respond to inquiries or requests submitted via our website or customer service channels.
Provide customer support and troubleshoot any issues with our services.
Send you updates regarding your account, transactions, or any changes to our services.

c. For Payment and Billing:

Process payments for services, classes, or products.
Send invoices, receipts, or payment confirmations.

d. For Marketing and Promotional Purposes:

Send newsletters, promotions, and special offers related to Solara Fitness.
Personalize your experience by showing you content or offers based on your preferences.

e. For Legal and Compliance Purposes:

To comply with legal obligations and enforce our Terms of Service.
Prevent fraudulent activity and protect the security of our services and users.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

a. Service Providers:

We may share your information with third-party vendors who help us operate our services, such as payment processors, cloud storage providers, and email marketing platforms. These service providers are required to protect your personal information and use it only for the services we request.

b. Legal Obligations:

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.

c. Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity. You will be notified of any such changes.

4. How We Protect Your Information

We take the security of your information seriously and implement the following measures to protect your data:

Encryption: Sensitive information (such as payment data) is encrypted using Secure Socket Layer (SSL) technology during transmission.
Data Minimization: We only collect information necessary for the provision of our services.
Access Controls: Personal data is accessible only by authorized personnel who require access for operational purposes.
Regular Security Audits: We regularly review and update our security protocols to safeguard your information.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

a. Access and Update:

You may access or update your personal information at any time by logging into your account or contacting us directly.

b. Deletion:

You may request the deletion of your personal information from our systems by contacting us. We will take reasonable steps to delete your information unless we are required by law to retain it.

c. Opt-Out of Marketing Communications:

You can unsubscribe from our marketing emails by following the instructions provided in those emails or by contacting us directly.

d. Cookie Preferences:

You can adjust your browser settings to block cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your experience on our website.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. Once your information is no longer needed, we will securely dispose of it.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, provide additional notification (such as email or an in-app notice).

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Solara Fitness
Email: info@solara.fitness
Phone: (480) 589-6126
Address: 321 W Mesquite St, Chandler, AZ 85225

We are committed to protecting your privacy and ensuring that your personal information is handled with care and respect.

Privacy Policy